Aug. 27, 2020—To better assist shop owners with their leadership styles, Ratchet+Wrench has compiled of a short list of essential leadership material from some of its favorite sources. Here's a look at a few must-read articles from the past week.
Why So Many Brand Promises Aren't True — Inc.
Your customer experience and your brand values have to match. Here's how to make it happen.
How to Share Positive News Without Sounding Insensitive During the Pandemic — Fast Company
At a time when many people are struggling, you should give extra thought to how and where you share your wins.
Without Compassion, Resilient Leaders Will Fall Short — Harvard Business Review
Don’t lash out at employees who aren’t as cool under pressure.
