White Papers

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Auto repair shops are prime targets for theft - from catalytic converters and tools to entire vehicles left overnight. This guide reveals how criminals target auto service facilities...
April 1, 2026
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Auto repair shops store valuable tools, parts, and customer vehicles - making them prime targets for theft and vandalism. This playbook reveals five practical ways shop owners...
April 1, 2026
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Finding and keeping qualified technicians is one of the biggest challenges facing today’s auto repair shops, but it doesn’t have to be this hard. Our guide...
March 3, 2026
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Delivering exceptional customer service takes more than technical expertise. It requires intention, transparency, and the right digital tools. Top Tips on Customer Service for...
Feb. 13, 2026
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Ever been stumped by a vehicle issue that OEM info just can’t solve? SureTrack® expert-based fixes brings real-world, shop-tested fixes right to your bay. This playbook highlights...
Dec. 12, 2025
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Precision, speed, and trust serve as the foundation for efficient and profitable shop operations, especially as vehicles become more complex. Our guide, Digital Tools to Drive...
Dec. 10, 2025
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Discover how to confidently diagnose, repair, and calibrate today’s most advanced driver assistance systems with this essential guide to ADAS.
Sept. 9, 2025
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“Do it for me” (DIFM) consumers rely on automotive repair shops to provide efficient and effective repairs within their budgets. DIFM consumers are increasingly conscious...
Sept. 8, 2025
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Equipment investments are critical to driving efficiency, profitability and growth, and shop owners need to make every dollar count. This guide, Top Tips: Strategic Buying Strategies...
Aug. 28, 2025
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It’s not a secret that the automotive industry is in the process of replacing an aging and rapidly retiring workforce. This has caused automotive shop owners to evolve their...
Aug. 27, 2025