The Changing Landscape of Online Reviews
Nearly a year after COVID-19 first began making headlines, the virus continues to impact the way most small businesses operate.
With more customer interaction happening online than ever before, the pandemic has also left its mark on the way customers write and search through online reviews.
But what exactly has shifted in the digital review landscape and why? Brett Steele, director of auto services for Podium, breaks down the trends business owners should keep on their radar with insight from the company's recent State of the Online Review report.