Study: Consumers Favor Digital Channels To Quote Repairs

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Feb. 4, 2021—A study conducted by Solera Holdings, a global leader in data, applications and services for insurance and automotive industries, found that 78 percent of consumers would favor a repair shop that provides more digital channels to quote, book and track repairs, according to a press release. 

The study found that desire has only increased since the COVID-19 pandemic, with more consumers looking to eliminate in-person contact. 

But cost remains the biggest deterrent with 41 percent of OEMs and repair shops saying that’s the largest barrier for them to overcome. Businesses also cited the constraints of legacy IT systems, unknown return on investment and time to market as key challenges to incorporating AI. 

"Wide-scale adoption of any revolutionary technology presents inevitable challenges and concerns for small and large businesses, which is why it's even more critical that these companies invest with a proven and leading technology provider," Evan Davies, Chief Technology Officer, said in a statement. 

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