Multimedia Podcasts

How to Build Emotional Customer Connections Post-COVID

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How do your customers feel about your shop? What is their emotional connection to your business and its role in their lives? And ultimately—what does that mean for your bottom line?

Desert Car Care's Frank Leutz explains how shop owners can maximize their emotional impact by aligning critical elements of the physical and digital customer shop experience in a post-COVID culture in the latest episode of Ratchet+Wrench Radio.

 


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