Ratchet+Wrench's 2021 Industry Survey Report Now Available

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July 2, 2021—Ratchet+Wrench has officially released its complete annual industry report.  

With data collected from nearly 570 repair shops, the 2021 Ratchet+Wrench Industry Survey breaks down key industry metrics to reveal how the average shop operates and excels. 

"This report takes an in-depth look at the KPIs, the tools and technology that shops are investing in, and the leadership styles that are fueling some of the industry's most profitable shops," said Ratchet+Wrench editor Bryce Evans.

"Shops are navigating the latest technology shaping the automotive industry and recovering from a year of constant change, and these insights break down not just the average, but the most effective strategies driving today's repair shop."

The complete report (as well as reports from previous years) is available in the magazine's web store.

Within the complete report, you’ll find three more reports (which are also available for purchase separately):

  • KPI Report: Covering the major KPIs that each shop should be tracking to measure success. It also gives a glimpse into what other KPIs shops are tracking.
  • Leadership Report: Analyzing the habits, mindsets and processes that today’s body shop operators utilize.
  • Tech+Tools Report: Tracking industry trends and see the investments other shops have made in tools and equipment. You can also assess their returns on investment.

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