Recent Ratchet+Wrench survey customer data found that the average repair shop customer is willing to settle for a less than impressive customer experience.
In this week's episode of Ratchet+Wrench'sInside the Consumer's Mind podcast series, editorial director Anna Zeck chats with Ryan Clo of Dubwerx to talk about navigating a negative customer experience, managing customer expectations, and how customer trust is made and lost at the counter.
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About the Author
Megan Gosch
Megan Gosch is the associate editor of Ratchet+Wrench, where she produces content and oversees production of the publication.
