Recent Ratchet+Wrench survey customer data found that the average repair shop customer is willing to settle for a less than impressive customer experience. 

In this week's episode of Ratchet+Wrench's Inside the Consumer's Mind podcast series, editorial director Anna Zeck chats with Ryan Clo of Dubwerx to talk about navigating a negative customer experience, managing customer expectations, and how customer trust is made and lost at the counter.