Aug. 23, 2021—To better assist shop owners with their business-building tactics Ratchet+Wrench has compiled a short list of essential leadership material from some of its favorite sources. Here's a look at a few must-read articles from the past week.
For decades, we've associated customer service with having people on the line to answer questions and provide assistance. It's time to change that mentality if you want to see real results.
Some days a little healthy competition can keep you on your toes. Other days, it can knock you off your feet. With rivalry this fierce, it can feel impossible to get the attention (and the dollars) of paying customers who have so much variety to choose from.
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Ratchet+Wrench Staff Reporters
The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.