Latest industry news and insights for auto care shop owners and operators
This week's roundup discusses what not to say publicly, how to turn former employees into advocates and unique traits that courageous leaders possess.
Jan. 14, 2022—To better assist shop owners with their leadership styles, Ratchet+Wrench has compiled a short list of essential leadership material from some of its favorite sources. Here's a look at a few must-read articles from the past week.
A Hertz Lawyer Just Said 6 Words the Company Should Hope Its Customers Never Hear — Inc.
Don't let anyone who represents you talk like this.
How to Turn Former Employees Into Advocates — Entrepreneur
As we enter into the Great Resignation Era, how we manage our relationships with former employees is more important than ever.
What Courageous Leaders Do Differently — Harvard Business Review
It’s not about being fearless — it’s about how you act when you’re afraid.