Jan. 14, 2022—To better assist shop owners with their leadership styles, Ratchet+Wrench has compiled a short list of essential leadership material from some of its favorite sources. Here's a look at a few must-read articles from the past week.

A Hertz Lawyer Just Said 6 Words the Company Should Hope Its Customers Never Hear — Inc. 

Don't let anyone who represents you talk like this.

How to Turn Former Employees Into Advocates — Entrepreneur

As we enter into the Great Resignation Era, how we manage our relationships with former employees is more important than ever.

What Courageous Leaders Do Differently — Harvard Business Review  

It’s not about being fearless — it’s about how you act when you’re afraid.