Numbers: What Do You Look For in a Technician?

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Solving the Technician Shortage

What do you look for when hiring a technician? As the technician shortage presses on and is exacerbated by ‘The Great Resignation,’ it’s a question many shop owners have had to ask themselves. Do you prioritize experience and expertise? Or do you seek out more soft skills like trustworthiness and teamwork?

According to the 2021 Ratchet+Wrench Industry Survey, shop owners are split on the question.

What trait is most important in a technician at your shop? 

  • Technical skills - 20%
  • Ability to learn - 24%
  • Passion for the job - 21%
  • Trustworthiness - 24%
  • Ability to get along with others - 11%

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