News Launches Text Manager Feature

Order Reprints

Feb. 18, 2022— has launched a new text manager feature, according to a press release. 

The update will give users one central location to view all inbound and continuing customer communication. Any text that is inbound to the shop will appear in the manager, eliminating the need to navigate back to a customer's profile to continue a conversation occurring outside of an active ticket. 

“The texting update is substantially easing stress on our staff by providing a clear and concise method to communicate with our clients. No more struggling to locate the client and send a message. No more starting a new "job" to accept a payment for a client who isn't on site. Easily the most effective texting application out there!” customer and 2021 Ratchet+Wrench All-Star Award finalist Lucas Underwood said in a statement. Underwood is the owner of L&N Performance Auto Repair in Blowing Rock, North Carolina. 

Text manager includes direct links to client profiles, vehicles, and the text-to-pay feature.

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