In this episode, Carolyn Coquillette talks about how she founded Shop-Ware while running her shop, Luscious Garage. 

We discuss:

• 1:15: The pain points that conceived the idea for Shop-Ware
• 4:45: Going from analog to digital platforms in her career
• 5:48: Why shops are hesitant to go full digital on software
• 8:35: How she decided to create software for the industry
• 16:01: What's under the hood of Shop-Ware's automotive shop software?
• 21:09: The importance of tracking KPI and using the right software
• 23:23: Is scalability a factor in choosing software?
• 25:40: What to look for in shop management software
• 29:00: What Carolyn loves about helping shop owners grow