Running a Shop

Numbers: Using Peers To Improve KPI and Leadership

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Data from the 2022 Ratchet+Wrench Industry Survey revealed that shop owners who participate in peer networking groups report having technicians who perform higher. This could be a result of the open forum nature of small groups and the ability to express workplace challenges and get input from other shop owners who have faced and overcome similar issues 


ARE YOU A MEMBER OF A 20 GROUP OR OTHER PEER NETWORKING GROUP? 


68% No

32% Yes  


DOESN’T WORK WITH A PEER NETWORKING GROUP 


Technician efficiency above 100%: 20% 

Technician productivity above 90%: 13% 


WORKS WITH A PEER NETWORKING GROUP 


Technician efficiency above 100%: 30% 

Technician productivity above 90%: 30% 

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