Running a Shop Mobile Technology

Openbay Debuts Shop-Consumer Communication Mobile App

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Dec. 16, 2015—Openbay, an online marketplace that lets consumers compare, book, and pay for auto repair and maintenance services, has announced the launch of OpenbayASP, a native iOS app for the auto industry that allows repair shops and consumers to connect through text, video and photo exchange to explain diagnoses or confirm vehicle issues.

“Openbay’s community of repair professionals were integral to the development of OpenbayASP,” said Rob Infantino, founder and CEO of Openbay. “We’re dedicated to meeting their needs and to helping grow their businesses. This mobile platform positions shops to efficiently acquire and communicate with in-market consumers. Openbay customers benefit too – OpenbayASP brings transparency to auto repair, enabling shops to share video and photo of vehicle issues, so customers are better informed about the need for repair and maintenance.”

OpenbayASP Highlights Include:

  • Instant notification of service requests from local, in-market consumers
  • Simple quote submission; quickly price and add notes
  • Customer-messaging capabilities: create and share text, video and photo messages with customers to help explain and/or gain approval for repair work
  • Notifications when ‘Automated Quotes’ (for pre-selected, commonly priced work) are sent and accepted
  • To-Do list, with overview of daily activities, including customer messages, active requests, appointment confirmations
  • Appointment scheduling and adjustment
  • Ability to edit and update
  • Payment processing
  • Track history of Openbay revenue and booking

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