May 20, 2016—Mitchell 1 announced Thursday that Susan Schalk, senior repair information specialist, has been recognized by the Auto Care Association (ACA) as one of the 12 recipients of the 2016 World Class Technician Award.
“We are so proud of Susan’s accomplishment,” Mitchell 1 senior marketing director Nick DiVerde said. “Being one of only 12 technicians to receive the World Class Technician designation in 2016 is a tremendous achievement that sets her apart as a true professional. We are pleased to have someone with her expertise as a valued member of the Mitchell 1 team. She is an excellent role model for everyone in the automotive industry.”
Schalk was tested and certified in 22 categories established by the National Institute for Automotive Service Excellence (ASE). She was awarded a certificate signed by the presidents of ASE and ACA and an embroidered shoulder insignia, and her name will be inscribed in an honor book located in the Automotive Hall of Fame in Dearborn, Michigan.
Schalk was the first woman to attain ASE certifications for engine repair and engine tune-up in 1974. Schalk joined Mitchell 1 in 1998 and helped optimize search results for Mitchell 1’s ProDemand and SureTrack software systems. She has held several positions including technical editor, business analyst and facilitator for the application of continuous improvement practices at Mitchell 1.
