Report: Why Customers Delay Routine Maintenance

Order Reprints

Sept. 11, 2017—IMR Inc., an automotive research company, released a study that examined the frequency at which customers delay routine maintenance.

The "Delayed Vehicle Maintenance Tracking Study" evaluated consumers that have delayed routine maintenance parts and services. In total, 7.9 percent of consumers indicate they have delayed routine vehicle maintenance.

Consumers who own used vehicles and vehicles 8 years or older and millennials are significantly more likely than their counterparts to delay routine maintenance.

Automotive Research Statistics Regarding Consumers Delaying Vehicle Maintenance

Not being able to find a convenient time to have maintenance performed (33 percent) or the cost of the repair being prohibitive (30.3 percent) are the top reasons consumers delay routine maintenance.

Most consumers do anticipate eventually having the service or repair performed (91 percent), with 43 percent planning on having the service/repair performed within a month and 77 percent within the next 3 months.

The majority of these consumers (76.9 percent) plan on having a professional perform the service or repair rather than doing it themselves.

Automotive Research Study Reasons Consumers Delay Vehicle Maintenance

Related Articles

Report: Auto Tariffs Could Cause Drivers to Delay Maintenance

Federated Videos Highlight Routine Maintenance

Report: $24.9 Billion in Delayed Auto Maintenance

You must login or register in order to post a comment.