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Federal Mogul Releases Customer Service Mobile App

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Sept. 24, 2013—Federal-Mogul has introduced a free mobile application designed to help automotive service providers increase operational efficiency, sales and customer satisfaction.

The new “SmartChoice Mobile” app enables shop owners, service writers and professional technicians to use their iPhone or Android devices to instantly access the latest parts information for virtually any passenger car or light truck, and communicate detailed inspection findings, including photos of worn or broken parts and a repair estimate, directly to the vehicle owner.

The app, currently available through Apple’s App Store, Google Play and SmartChoiceApp.com, includes VIN-scanning technology allowing users to capture vehicle information quickly and access all corresponding part and repair information through Federal-Mogul’s application database. A traditional search lookup is also available.

The app can send a shop-branded email with inspection results, photos and a repair estimate directly to the vehicle owner.

“SmartChoice Mobile is much more than a parts lookup tool—it helps speed the entire repair process by providing extensive parts and repair information and establishing a real-time connection with the vehicle owner,” said Brian Tarnacki, director of global market strategy at Federal-Mogul. “This free solution sets the bar for all automotive service apps and positions the shop as a technology leader committed to customer service excellence.”

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