eBay Motors' New Service Connects Customers to Techs
Oct. 19, 2017—eBay Motors announced the launch of Virtual Tech, a service that allows customers to shop and connect with ASE certified technicians through an add-on cost.
Virtual Tech gives buyers expert advice on what to purchase and how to install parts in order to repair or upgrade their car or truck.
Virtual Tech sessions can be purchased for ten-minute or twenty-minute durations.
For a limited time, according to the company, these sessions will be available at a discounted price.
"When shopping for parts and accessories, many of our buyers may stumble across a question or need directions when it comes to the installation process," said Todd Madeiros, vice president of Parts & Accessories at eBay. "With our new Virtual Tech add-on, we're bridging the gap and helping connect shoppers with experienced professionals, while also providing them with our selection of inventory."
The company also introduced tire installations in the U.S. Shoppers who purchase tires on eBay can opt to have them shipped to a local installation location at no additional cost.
Currently, eBay Motors has 9,000 installation locations across the U.S. and tire inventory that spans across all major brands.
Tire installation services include mounting tires on rims, wheel balancing, and installing new rubber valves.
Powered by eBay's add-on services, eBay's structured data initiative matches buyers with tires that fit their vehicle, and service prices that reflect installation for the number of tires purchased.
"Every seven seconds, a wheel or tire part is sold on eBay Motors in the U.S.," said Madeiros. "Now, with tire installation services, shoppers have access to eBay's tire inventory."
Photo courtesy of eBay Motors.