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A Systemized Process for Tracking KPIs

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For this episode, we decided to feature a shop owner who participated in the 2017 Shop Performance KPI Survey. Mike Thorp’s single-shop operation boasts an overall gross profit margin over 60%, a net profit margin over 20%, and an annual revenue of 1.4 million. In our interview, he outlines what KPIs he’s made a priority to track in his shop and how they’ve helped improve his operation.


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