An Inside Look at Porsche's AR Glasses for Technicians
The summer of 2018 canât move fast enough for Bill Reynolds.
These days, Reynolds, the service manager at Porsche Minneapolis, has mid-August on his mind. Because, on Aug. 15, his facility will start using Porscheâs new Tech Live Look augmented-reality glasses to aid in repair work. And that new product, in Reynoldsâ opinion, could make his shop floor significantly more efficient.
âItâs awesome stuff. Iâm really excited. We got to demonstrate them down in Dallasâ in late March, Reynolds explained of the AR glasses, which are manufactured by a company called ODG.
The service manager says the Tech Live Look âA.R.â glasses are a little like Google Glassâexcept heâs confident that Porscheâs product will have longer staying power than the âsmart glassesâ that Google released in 2013. Porscheâs glassesâwhich, according to cnet.com, cost $2,750 per pairâutilize a pair of transparent displays that sit in front of the userâs eyes, feature projection technology, and come equipped with a high-resolution, auto focus camera. The glasses are expected to be utilized at every U.S. Porsche dealership by the end of next year.
âIt looks like a pair of sunglasses,â Reynolds said. âThey have the camera built in, and the Bluetooth, WiFi and all thatâdefinitely something that you donât see very often in our industry.â
Reynolds can envision the following scenarios soon being handled with ease, thanks to the advent of the Tech Live Look product: his Minneapolis facility encounters a vehicle with a fairly rare symptom, so a technician calls the manufacturerâs âtech line assistanceâ, or âP-Tech.â From there, the service department will be aided by Gold-certified technicians, or former shop foremen, at Porscheâs North American headquarters in Atlanta.
âAtlanta, at that point, will be able to [say,] âHey, Mr. Technician: put the glasses on; I want to see what youâre looking at.â ⊠Our technician can put his glasses on and he can be literally right over top of the engine compartment, looking directly at whatever component that he feels is faulty, [and] P-Tech will be able to say, âHey, look over here to the left; look over by that valve cover.ââ
The glasses, which are already being used at a smattering of U.S. Porsche dealerships in a pilot phase, should aid shop floor processes, in Reynoldsâ opinion. After all, they figure to reduce the amount of time in which a technician walks back and forth to a computer to look at vehicle documents.
The creation of the new Porsche AR glasses, âis going to open up a lot of opportunity,â Reynolds says. âThe fascinating part of it is, theyâre going to be able to send over documents while using Live Look, that the technician is going to be able to have in his field of vision, right in the glasses. Letâs say in the left-hand corner, Tech Live sends a document to us saying âHereâs a bulletin on this issue.â
âOn top of that, P-Tech can also circle items right in [techniciansâ] field of visionâyou know, âHey, I want you to look at this circled item, [in] the bottom-right hand corner of your field of vision.â
So, while Reynolds, a Minnesotan, has a definite appreciation for the months of June and July, August 2018 has been circled on his calendar for weeks. Because, during that month, augmented reality glasses could bring a whole new service department future into focus.
âIt really opens up a whole ânother level of technology,â Reynolds noted.
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Kelly Beaton