BMW Recalls X5 SUV Over Steering Issue

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June 19, 2018—BMW is recalling 33,214 of its 2009 to 2013 X5 xDrive 35d diesel SUVs because an engine idler pulley may break, which could lead to a sudden loss of power steering, according to Consumer Reports.

Although drivers will still be able to steer the vehicle if power steering fails, doing so will be more difficult.

According to the National Highway Traffic Safety Administration, the alternator warning light on the dashboard will be illuminated if the idler pulley fails.


Taking Advantage of Recalls

For many shops, the standard process for dealing with vehicle recalls is to check their information system, see what customers have cars with recalls and then notify them. However, what’s frequently missed is that recalls could mean the loss of business for the shop if a customer is enticed to keep visiting his or her dealership.

While repair shops might only be the first to notify customers regarding recalls, they can also get ahead of losing customers to competitors. The goal, then, is to ensure you retain those customers.

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