J.D. Power Survey: Fewest Tech Headaches from Customers Yet
September 17, 2018—While voice recognition remains the top complaint among car owners these days, overall complaints about high-tech audio systems, entertainment, navigation and communication declined for the third year in a row, according to J.D. Power, reported USA Today.
Consumers surveyed after 90 days of ownership reported the fewest media technology problems with Ford, BMW, Kia and Porsche. And the Ford Mustang scored the best of all the top cars in every category, according to the report.
Analysts noted that Ford once was known for horrific technology problems that inspired the most complaints.
According to USA Today:
This year, the Dearborn, Michigan-based automaker received top marks from consumers – specifically for its Mustang, Ford Taurus and Lincoln Continental.
BMW won the small premium and large premium segments with the 2 Series and 7 Series. BMW is based in Munich, Germany.
The Porsche 718 scored best in the compact premium category. Porsche is based in Stuttgart, Germany.
Detroit-based General Motors saw its Chevrolet Bolt, Chevrolet Cruze, Chevrolet Corvette, Chevrolet Silverado and Cadillac Escalade score among the three top vehicles in their respective categories.
Fiat Chrysler failed to make the list for any product.
While quality of drive is still important to many people, consumers appreciate quality sound and entertainment.