Survey: Consumers More Satisfied at Independent Shops
Jan. 11, 2019—Consumer Reports surveyed over 40,000 of its members and found that consumers that go to independent mechanics have a more satisfying experience and are more successful at negotiating a discount than those who go to car repair chains and dealerships, reports Yahoo! News.
The survey also found that consumers haggling works more often than not when it comes to negotiating a discount, according to the report.
Consumer Reports shares tips for consumers getting their vehicles repaired based on the survey data including asking for a discount and creating a long-term relationship with a trusted repairer.