Customers Report Battery Issues

Order Reprints

Feb. 14, 2019—J.D. Power found that issues are on the rise with battery failures, transmission shifting and voice recognition systems, according to a report by WYOU. The survey measures 100 vehicles after three years of ownership, WYOU reports, and responses were collected from 32,952 individuals who owned vehicles since 2016.

Results found that the Lexus was the most dependable brand, receiving the honor for the eighth consecutive year, followed by Porsche and Toyota for second, and then Chevrolet and Buick. The survey revealed that brands Fiat, Land Rover, Volvo, Dodge and a tie between Ram and Acura, received the poorest scores, WYOU reports. 

Batteries were reported as a key issue for vehicle owners, as additions such as touch screens and sunroofs can drain battery, WYOU reports. The survey also found that mass market brands outperformed luxury brands for dependability, WYOU reports. 


Related Articles

Tesla Owners Report Numerous Quality Issues

Report: Why Customers Delay Routine Maintenance

Report: Saying ‘No’ to Customers is Costly for Service Shops

You must login or register in order to post a comment.