Customers Report Battery Issues

Feb. 14, 2019

The survey measures 100 vehicles and found that issues are on the rise with battery failures, transmission shifting and voice recognition systems.

Feb. 14, 2019—J.D. Power found that issues are on the rise with battery failures, transmission shifting and voice recognition systems, according to a report by WYOU. The survey measures 100 vehicles after three years of ownership, WYOU reports, and responses were collected from 32,952 individuals who owned vehicles since 2016.

Results found that the Lexus was the most dependable brand, receiving the honor for the eighth consecutive year, followed by Porsche and Toyota for second, and then Chevrolet and Buick. The survey revealed that brands Fiat, Land Rover, Volvo, Dodge and a tie between Ram and Acura, received the poorest scores, WYOU reports. 

Batteries were reported as a key issue for vehicle owners, as additions such as touch screens and sunroofs can drain battery, WYOU reports. The survey also found that mass market brands outperformed luxury brands for dependability, WYOU reports. 

Sponsored Recommendations

Free Resources for Shops Like Yours

View insights, research and solutions curated specifically for shops like yours.

Restore & Protect: The Powerful Revenue and Profit Accelerator for Your Business

Restore & Protect is a major business opportunity for Valvoline installers with positive impact on profit growth as well as customer satisfaction and loyalty.

Deliver a First-Class Guest Experience

Our dedicated Valvoline Trusted Advisor Sales and Support Team provides hands-on classroom and targeted in-store coaching to help your employees become more skilled at selling...

Promote Growth on Two Fronts: Existing and New Customers

Increase Sales and Customer Traffic To Your Store(s).