OEConnection Customer Care Team Earns Center of Excellence Award
Jan. 9, 2013—OEConnection, a parts e-commerce technology provider for original equipment manufacture (OEM) distribution networks, recently release_notesd that its Customer Care Center has been recognized as a Center of Excellence by BenchmarkPortal, a call center researcher, for the fifth consecutive year, according to a company press release.
BenchmarkPortal researchers use a set of best-practice metrics to determine who receives the prestigious Center of Excellence distinction.
OEConnection Customer Care Center has been among the top 10 percent of all call centers surveyed since 2008, according to the press release.
“It’s an honor to be named a best-in-class call center and receive recognition for our comprehensive customer care, training and support operations,” James Kynkor, manager of customer care and training at OEConnection, said in a statement. “OEConnection is a company dedicated to helping our customers achieve maximum efficiency and value from our solutions, and we measure our success by the success and satisfaction of our customers.”