MENU

Current Issue

PREMIUM CONTENT FOR SUBSCRIBERS ONLY

September-coverDigital EditionOnline Edition

Create a Genuine Customer Connection

Make it Your Own

4 Benefits Outside HR Services Can Provide

Motivating Yourself and Your Staff for Success

How the Auto Care Caucus is Fighting for Change

Strengthen Your Customer Relationships Through Communication

2019 All-Star Manager: Ben Lesueur

The All-Star Awards

Shop View: Hunt Automotive

Eat, Drink, Walk

A Look into the Right to Repair Coalition

The Effects of a True Mentor

Podcasts Multimedia

How I Did It: Mastering the Call

April 26, 2019
No Comments
Order Reprints
KEYWORDS CSR customer retention customer service customer service tips podcast telephone telephone tips
phonehands

Nancy Friedman, founder of Telephone Doctor, details the importance of customer service and shares her top tips for mastering customer calls.

 

Apple Podcasts


Google Podcasts
 

Stitcher

Related Articles

How I Did It: Becoming a Marketing Master

How I Did It: Weathering the Storm in Nome, Alaska Part 1

How I Did It: Weathering the Storm in Nome, Alaska Part 2

You must login or register in order to post a comment.