Home » How I Did It: Mastering the Call Multimedia Podcasts How I Did It: Mastering the Call April 26, 2019 No Comments Order Reprints KEYWORDS CSR customer retention customer service customer service tips podcast telephone telephone tips Nancy Friedman, founder of Telephone Doctor, details the importance of customer service and shares her top tips for mastering customer calls. Related Articles How I Did It: Weathering the Storm in Nome, Alaska Part 1 How I Did It: Weathering the Storm in Nome, Alaska Part 2 How I Did It: Attracted the Next Generation You must login or register in order to post a comment. Report Abusive Comment Thank you for helping us to improve our forums. Is this comment offensive? Please tell us why.