Home » How I Did It: Moving Away From Transactional Relationships Podcasts Multimedia How I Did It: Moving Away From Transactional Relationships May 24, 2019 No Comments Order Reprints KEYWORDS CSR customer relationships customer service Jason Malo podcast profit Jason Malo, vice president of Advanced Automotive Performance in Uxbridge, Mass., speaks on how his shop has been able to gain profits by approaching customer relationships as a long-term investment. Related Articles How I Did It: Forming a Successful Auto Repair Coalition How I Did It: Frank Leutz How I Did It: Leon Anderson You must login or register in order to post a comment. Report Abusive Comment Thank you for helping us to improve our forums. Is this comment offensive? Please tell us why.