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For Pride Auto Care, it's no surprise that the three-shop operation's average employee tenure is more than 15 years. That type of long-term relationship—both with customers and employees—is at the forefront of everything the Colorado-area business does. Owners and brothers Al, Dwight and Vince Pridemore (as well as their late brother, Darrell), have adopted two pillars in order to achieve that success: provide the best training possible for staff, and operate with transparency and honesty. In part one of this month's Ratchet+Wrench Interview, Al and Vince, as well as their director of training, Tye, break down their philosophies when it comes to training and why a director of training will soon become a necessity in every shop.