2. A New Perspective
Stacia began being involved in the business over two-and-a-half years ago. She originally worked in the financial industry, but switched over after meeting Josh. Stacia brought some of her expertise and customer satisfaction skills to the shop and began looking at the space from a “woman’s perspective.”
“What’s something I notice that maybe a man doesn’t notice, or someone who’s been here 24/7 necessarily wouldn’t notice,“ she explains in regard to her thought process. “What’s it smell like, what’s it feel like, how’s the atmosphere?”
She has since made the front counter area more customer friendly, and updated the waiting room by having a Keurig brought in as well as some snacks and treats for the patrons. She also makes sure the space is clean and vacuumed all of the time, to add to the shop’s comfort.
“It’s kind of like walking into Walmart or Target; half the time, which one are you going to choose?” she says. “It’s because of how you feel.”
She has also brought her experience of being a mom into the space, by including a kids’ area with coloring books, crayons, a car mat and tons of toys.
“Being able to include the mom perspective into everything helps,” Stacia says.