The Age of ADAS
The truth of the matter is, as a repair shop owner, you hold your customers’ lives in your hands.
That may sound dramatic—and it is—but it’s true.
When a customer comes in, they entrust you with their vehicle, which, when running smoothly is a great convenience, but, if anything goes wrong, can be, at best, a headache and, at worst, a catalyst to injury or even death.
“The professional of today needs to have a high-level awareness about the world that’s changing rapidly. If they don’t pay attention, they’ll find themselves in trouble,” Scott Brown, founder of the Diagnostic Network and former president of iATN, says.
Repairers need to have an intimate knowledge of the vehicles that they are working on so they can properly repair them and get their customers safely back on the road. The John Eagle Case, a case where a dealer body shop was fined $31.5 million for performing an improper repair that led to a couple being trapped in a burning car after a crash, was a wakeup call to the entire industry to the liability that auto industry professionals have.
Today’s vehicles are now referred to as “computers on wheels”; in fact, vehicle design advancement was third on the list of the biggest challenges facing the industry, according to the Ratchet+Wrench Industry Survey (followed by the technician shortage and the rising cost of doing business).
One of the biggest buzzwords in the industry in 2020 is advanced driver-assistance systems (ADAS)—and it’s not just for the collision repair industry. Not only is knowledge essential to best serve customers, as the two owners profiled in this feature have found, ADAS calibrations can also provide an additional revenue stream.
The shop owners, as well as two industry experts, answer four common questions about ADAS to help determine what you absolutely need to know right now and whether or not to move forward with the investment.