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VIDEO: The Modern Customer Experience with Greg Buckley

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Today’s customer is completely different than in the past. In today’s need-it-now society, meeting high expectations is key to retention. Greg Buckley shares with attendees of the 2019 Ratchet+Wrench Management Conference how to win over the modern customer. Buckley focuses on the ways technology can be used to streamline business; key trends in technology; and how to budget effectively to make the purchases you need to take your shop to the next level.

Catch Buckley and other top industry talent at the 2020 Ratchet+Wrench Management Conference.

About the Ratchet+Wrench Management Conference

The Ratchet+Wrench Management Conference features some of the industry’s top operators speaking on topics ranging from operations management to brand marketing. The three-day event touts more than 40 strategy sessions and countless networking opportunities in a peer-to-peer learning environment proven to help shop decision-makers gain tangible strategies to implement in their businesses on Day 1. For information on the 2020 Conference, held Sept. 17-19 in downtown Minneapolis, visit

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