For many shops, the standard process for dealing with vehicle recalls is to check their information system, see what customers have cars with recalls and then notify them. However, what’s frequently missed is that recalls could mean the loss of business for the shop if a customer is enticed to keep visiting his or her dealership. While repair shops might only be the first to notify customers regarding recalls, they can also get ahead of losing customers to competitors. The goal, then, is to ensure you retain those customers.
Here are the Ford vehicles being recalled:
Select 2018 Ford F-150, Expedition and Lincoln Navigator vehicles equipped with a 3.5-liter GTDI V6 engine for high-pressure fuel pumps with misaligned welds.
Ford is issuing a safety recall in North America for approximately 7,500 2018 Ford F-150, Expedition and Lincoln Navigator vehicles equipped with a 3.5-liter GTDI V6 engine for high-pressure fuel pumps with misaligned welds.
On the affected vehicles, the high-pressure fuel pump assembly may have inadequate welds between the pump housing and its mounting flange. As a result, the fuel pump welds in these vehicles may be susceptible to high-cycle fatigue fractures that could cause the fuel pump to move relative to its mounting flange, resulting in eventual loss of the sealing integrity of the cam cover or the fuel lines and an oil or fuel leak, increasing the risk of fire.
Ford is not aware of any fires, accidents or injuries related to this condition.
Affected vehicles include:
2018 Ford F-150 vehicles built at Dearborn Truck Plant between March 14, 2018 and April 24, 2018
2018 Ford F-150 vehicles built at Kansas City Assembly Plant between March 20, 2018 and April 17, 2018
2018 Ford Expedition vehicles built at Kentucky Truck Plant between March 14, 2018 and April 12, 2018
2018 Lincoln Navigator vehicles built at Kentucky Truck Plant between Feb. 20, 2018 and May 6, 2018
Repairers are to replace the high-pressure fuel pump, high-pressure fuel discharge tube, and high-pressure pump and discharge tube mounting bolts at no cost to the customer.
Select 2018 Ford F-650 and F-750 vehicles with hydraulic brake systems for missing brake hose corrosion protection plating.
Ford is issuing a safety recall in North America for approximately 1,500 2018 Ford F-650 and F-750 vehicles with hydraulic brake systems for missing brake hose corrosion protection plating.
On the affected vehicles, some primary and/or secondary brake circuit hose assemblies located between the master cylinder and the hydraulic control unit may not have the specified anti-corrosion plating on the metal ferrules that attach a flexible braided steel hose to metal tubes. Lack of anti-corrosion plating can lead to premature corrosion of the brake hose ferrules. This can subsequently result in brake fluid leakage and reduced brake function, increasing the risk of a crash.
Ford is not aware of any accidents or injuries related to this condition.
Affected vehicles include 2018 Ford F-650 and F-750 vehicles built at Ohio Assembly Plant between Jan. 26, 2018 and March 13, 2018.
The recall involves approximately 1,485 vehicles in North America, with 1,474 in the United States and 11 in Canada. The Ford reference number for this recall is 18S19.
Repairers are to replace the brake hose assembly with parts that contain properly plated ferrules at no cost to the customer