The new collaboration between LiveChat and BotEngine brings together live customer chat on websites, artificial intelligence (AI) and chatbots. All LiveChat customers can now use the technology from BotEngine to deploy chat bots using a drag and drop interface.
LiveChat is an app which allows visitors on your website to chat live with your customer support. You can chat on your mobile device, tablet, or PC anytime and anywhere. More than 21,000 small and large businesses, including Best Buy, GoDaddy, Huawei, PayPal and others use it.
BotEngine lets you create intelligent chat bots to communicate with your customers.
As a small business you will now be able to create chat bots on your LiveChat platform to answer many of the questions for your customers. Whether you are busy or closed for the day, the bots you create will be able to answer the most common question customers ask. Moreover, because BotEngine lets you create the scenarios as stories, you can provide answers specific to your company.
Creating a bot is as easy as going to the LiveChat or BotEngine sites and choosing the corresponding company’s link. There you will set up your Bot Agent. You will be prompted to answer questions for creating the scenario for your company.
After you integrate with BotEngine, the bots get triggered when a visitor starts a chat on your website. And if the bot can’t complete the task the customer asks, they can request an agent or be directed automatically.
In addressing the use of chat bots by businesses, Mariusz Cieply, CEO at LiveChat, said in a release, “Customer service is moving quickly with evolving technology. Currently, bots are a hot trend. Some people might not want to chat with robots at first, but it changes when bots give them what they expect—convenience, speed and personalization.”
Being available 24 hours a day, seven days a week is one of the biggest challenges for small businesses. The BotEngine integration with LiveChat will help your small business interact with your customers day or night. According to LiveChat, the bots can take on thousands of chats at the same time.