June 12, 2017—To better assist shop owners with their production management, marketing tactics and leadership styles, Ratchet+Wrench has compiled a short list of essential business-building material from some of its favorite sources.
Five Guys: Jerry Murrell - How I Built This
Even one of the largest burger chains in the country started out with a single store. And, as the founder of Five Guys, Jerry Murrell knows how much work it takes to become one of the elite. His tale from taking his business from a single joint to 1,400 locations across the world can attest to the fact that growing a business, oftentimes, requires just as much motivation, communication and teamwork as business know-how.How Work Styles Inform Leadership - Harvard Business Review
Adam Malamut, Elizabeth Bryant, Greg Keeley; Charles Derosa, Gary Pilnick—all great leaders, and all have lessons to share. These five executive-level leaders—who represent companies like Marriott, Southwest, American Express, National Grid and Kellogg—detail how they've developed their leadership styles and how it's informing the management teams at their companies.
From hotels to restaurants to thrift stores to automotive repair shops, the importance of customer service never dissipates. Regardless of your industry, there needs to be a process in place for determining the level of customer satisfaction and loyalty, how willing they are to promote your business to the public, and whether they trust your business to keep coming back. In this interview, Borge Hald, Medallia's CEO and co-founder, shared insights that could be applicable universally for all business owners.