Podcast: How Carolyn Coquillette Built Shop-Ware

Sept. 20, 2022

Learn about Carolyn Coquillette, her life as a shop owner, and why she created Shop-Ware, a popular shop management software used by shops all across the United States.

In this episode, Carolyn Coquillette talks about how she founded Shop-Ware while running her shop, Luscious Garage

We discuss:

  • 1:15: The pain points that conceived the idea for Shop-Ware
  • 4:45: Going from analog to digital platforms in her career
  • 5:48: Why shops are hesitant to go full digital on software
  • 8:35: How she decided to create software for the industry
  • 16:01: What's under the hood of Shop-Ware's automotive shop software?
  • 21:09: The importance of tracking KPI and using the right software
  • 23:23: Is scalability a factor in choosing software?
  • 25:40: What to look for in shop management software
  • 29:00: What Carolyn loves about helping shop owners grow

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About the Author

Ratchet+Wrench Staff Reporters

The Ratchet+Wrench staff reporters have a combined two-plus decades of journalism and mechanical repair experience.

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