In this episode, Alex Bunkers, head of operations at Tekmetric, joins Ratchet+Wrench to take a deep into a whitepaper she wrote called, “Quantifying Inefficiencies in Your Shop,” which is aimed at “helping shops maintain a strong awareness of every aspect of the shop, from inventory management to proactively keeping up with KPIs."
We'll discuss:
0:53:An overview of the whitepaper
2:30: Analog shops and how they keep records
4:08: Benefits of using shop management software
5:39: A case study on Mike's Auto Repair
7:19: Should any shop not be on a digital platform in 2022
8:08: The most important and most overlooked KPIs
9:52: 3 Steps to promote shop growth
14:58: How to improve shop workflow
15:57: Tracing trends and proactive metrics
17:48: Long-game strategies for applying shop data
