In this episode, Alex Bunkers, head of operations at Tekmetric, joins Ratchet+Wrench to take a deep into a whitepaper she wrote called, “Quantifying Inefficiencies in Your Shop,” which is aimed at “helping shops maintain a strong awareness of every aspect of the shop, from inventory management to proactively keeping up with KPIs."
We'll discuss:
- 0:53:An overview of the whitepaper
- 2:30: Analog shops and how they keep records
- 4:08: Benefits of using shop management software
- 5:39: A case study on Mike's Auto Repair
- 7:19: Should any shop not be on a digital platform in 2022
- 8:08: The most important and most overlooked KPIs
- 9:52: 3 Steps to promote shop growth
- 14:58: How to improve shop workflow
- 15:57: Tracing trends and proactive metrics
- 17:48: Long-game strategies for applying shop data
- 18:16: What shops lose by not tracking KPIs.
Get your copy of the whitepaper
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