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Top Columns
Parnell: Leading with Influence, Not Intimidation
In today's high-pressure automotive repair environment, the distinction between leadership and management has never been more critical. Josh Parnell explores the fundamental question every shop leader should ask: "Does my team feel the weight of my title, or the influence of my leadership?" Drawing from real-world experience in automotive service, Parnell demonstrates how trust-based leadership creates safety that drives engagement, innovation, and accountability. He introduces "the 3 Ps" framework for emotional regulation—pause, process, and pivot—providing shop owners and managers with practical tools for transforming high-stress situations into opportunities for connection and growth.
Schmidt: Show Them Off!
Your team is your greatest asset, yet many shop owners miss opportunities to leverage their talent for both marketing success and employee recognition. Lauralee Schmidt presents a cost-effective content strategy that transforms staff showcases into powerful community connections. Whether you're managing a full team or running a solo operation, Schmidt provides actionable frameworks for highlighting certifications, achievements, and personalities that make your shop unique. Schmidt emphasizes the dual purpose of these initiatives: effective marketing that drives business growth while fostering a culture of recognition that keeps talented technicians engaged and proud of their contributions to your brand.
Top Episode
Podcast: What's Next for Right to Repair Legislation?
In this episode, Lisa Foshee, senior vice president of Government Affairs and General Counsel at Auto Care Association, breaks down the critical right to repair battle affecting independent auto repair shops nationwide. As automakers increasingly restrict access to diagnostic data and repair information, independent shops and their customers face mounting challenges that threaten the very foundation of competitive automotive service. Foshee provides essential insights into Massachusetts' groundbreaking legislation, Maine's ongoing efforts, and federal bill developments, while explaining the complex legislative process and economic implications.