In this episode of Ratchet+Wench Radio, my guest is R+W columnist Joe Marconi. Joe owned his shop Osceola Garage for 41 years before retiring in 2022. Today, he talks about the things that keep shop owners up at night and other situations shop owners face.
We discuss:
- The 'What if's" that cause anxiety in shop owners
- The responsibility of providing gainful employment and benefits to your team
- How to confront your negative thinking
- How to delegate and break perfectionism
- The importance of creating the right systems and processes for success
- How one-on-one meetings create confidence in a shop owner's vision
- Why shop owners need to be visible and transparent with their team
- How goal setting helps team buy-in
- Why having a plan for emerging tech and sharing it with the team matters even if you're not going to execute it in the near future
- How to always remember what you're grateful for and why you do what you do
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About the Author
Chris Jones
Group Editorial Director
Chris Jones is group editorial director for the Vehicle Service & Repair Group at EndeavorB2B.
A multiple-award-winning editor and journalist, and a certified project manager, he provides editorial leadership for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.
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