In this episode, Ratchet+Wrench columnist Joe Marconi talks about what goes through the mind of shop owners and the challenges they face running their businesses.
In this episode of Ratchet+Wench Radio, my guest is R+W columnist Joe Marconi. Joe owned his shop Osceola Garage for 41 years before retiring in 2022. Today, he talks about the things that keep shop owners up at night and other situations shop owners face.
We discuss:
The 'What if's" that cause anxiety in shop owners
The responsibility of providing gainful employment and benefits to your team
How to confront your negative thinking
How to delegate and break perfectionism
The importance of creating the right systems and processes for success
How one-on-one meetings create confidence in a shop owner's vision
Why shop owners need to be visible and transparent with their team
How goal setting helps team buy-in
Why having a plan for emerging tech and sharing it with the team matters even if you're not going to execute it in the near future
How to always remember what you're grateful for and why you do what you do
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Chris Jones is Group Editorial Director for the Vehicle Repair Group at Endeavor Business Media. He’s a multiple-award-winning editor and journalist and a certified project manager now providing editorial leadership and brand strategy for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.
