Podcast: Developing Rock Star Service Advisors | Jeremy O'Neal

May 30, 2023
Jeremy O'Neal, owner of Freedom Auto Repair and president of Advisor Fix, talks about service advisors, their role in the shop and why owners need to invest in training them.

In this episode, Jeremy O'Neal, owner of Freedom Auto Repair and president of Advisor Fix, discusses a service advisor's role in the shop and how the best advisors perform. 

He discusses:

  • His definition of a service advisor
  • How and why he started Advisor Fix
  • The characteristics and qualifications of a solid service advisor
  • What owners should look for in a service advisor
  • How advisors can grow through training
  • Why shop owners should invest in front-of-house training

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