Podcast: Developing Rock Star Service Advisors | Jeremy O'Neal
Jeremy O'Neal, owner of Freedom Auto Repair and president of Advisor Fix, talks about service advisors, their role in the shop and why owners need to invest in training them.
Jeremy O'Neal of Freedom Auto Repair and Advisor Fix
In this episode, Jeremy O'Neal, owner of Freedom Auto Repair and president of Advisor Fix, discusses a service advisor's role in the shop and how the best advisors perform.
He discusses:
His definition of a service advisor
How and why he started Advisor Fix
The characteristics and qualifications of a solid service advisor
What owners should look for in a service advisor
How advisors can grow through training
Why shop owners should invest in front-of-house training
Chris Jones is group editorial director for the Vehicle Service & Repair Group at EndeavorB2B.
A multiple-award-winning editor and journalist, and a certified project manager, he provides editorial leadership for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.
