This week on Ratchet+Wrench Radio, Erin Vaughan, owner of Kinetic Auto Service in Regina, Saskatchewan, stops by to talk about how her shop instituted a four-day workweek.
Earlier this spring, Vaughan made the decision and she discusses how she arrived at it, and also discusses:
How the shop's days and weeks are structured
Consulting the team and how they've responded to the change
What she's learned about workflow management in a four-day week
Whether KPI has been affected and how productivity has changed
Training her clients and eliminating waiters completely
Short weeks as a means to attract new talent
How owners looking to try a four-day workweek can get started
Chris Jones is group editorial director for the Vehicle Service & Repair Group at EndeavorB2B.
A multiple-award-winning editor and journalist, and a certified project manager, he provides editorial leadership for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.
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