Planning to hit the road or take to the skies for the Labor Day holiday weekend? If so, why not plug in and catch up on some back episodes of Ratchet+Wrench Radio?
Here are five of the most popular episodes of from the summer of 2023.
1. Why We Started Four-Day Workweeks | Erin Vaughan
This week on Ratchet+Wrench Radio, Erin Vaughan, owner of Kinetic Auto Service in Regina, Saskatchewan, stops by to talk about why her shop instituted a four-day workweek and how.
2. How I Created My Shop’s Brand Story and Vision | Rob Choisser
In this episode, Rob Choisser of Choisser Automotive Services in Davidsonville, Maryland, talks about how he got into the industry and the four trademarks upon which he built his shop's culture.
3. How I Became a Million-Dollar Service Advisor | Chelsea McDonald
In this episode, Chelsea McDonald of Certified Transmission in Bellevue, Nebraska, shares her journey into the auto care industry and how she committed to becoming the best service advisor in her shop. She also offers actionable tips for service advisors looking to get that winning edge.
4. Can Shopgenie Change How Shops Do Business? | Kieran O'Brien
In this episode, Kieran O'Brien, co-founder of new CRM Shopgenie, talks about the pitfalls of auto repair shops and their ability to follow up with online customers. We also discuss how the CRM can help shop owners rake in Gen Z and mobile-first customers with its online scheduling and automation capabilities.
5. Why I Hired a Coach (and Why You Should, Too) | Kevin Oswald
In this episode of Ratchet+Wrench Radio, Kevin Oswald, owner of Oswald Service and Repair in Idaho Falls, Idaho, talks about his decision to hire a coach and the difference it made for his shop. He also opens up about changing coaches and why for some owners, a different perspective can add to their growth and success.
