Can you believe it? It's nearly 2024. Throughout 2023, Ratchet+Wrench Radio hosted some amazing guests. Here's a look back at the 10 of the most popular episodes of 2023.
1. Why We Started Four-Day Workweeks | Erin Vaughan
This week on Ratchet+Wrench Radio, Erin Vaughan, owner of Kinetic Auto Service in Regina, Saskatchewan, stops by to talk about why her shop instituted a four-day workweek and how.
2. Developing Rock Star Service Advisors | Jeremy O’Neal
In this episode, Jeremy O'Neal, owner of Freedom Auto Repair and president of Advisor Fix, discusses a service advisor's role in the shop and how the best advisors perform.
3. 8 Reasons Why Techs Quit Auto Repair Shops | Chris Lawson
In this episode of Ratchet+Wrench Radio, Chris Lawson of Technician Find talks to editor Chris Jones about a Statistica survey that details eight reasons why people quit jobs and what auto repair shop owners can learn.
4. How I Created My Shop’s Brand Story and Vision | Rob Choisser
In this episode, Rob Choisser of Choisser Automotive Services in Davidsonville, Maryland, talks about how he got into the industry and the four trademarks upon which he built his shop's culture.
5. How I Became a Million-Dollar Service Advisor | Chelsea McDonald
In this episode, Chelsea McDonald of Certified Transmission in Bellevue, Nebraska, shares her journey into the auto care industry and how she committed to becoming the best service advisor in her shop. She also offers actionable tips for service advisors looking to get that winning edge.
6. How I Get More Customers Using Digital Marketing | Andrew Knudsen with Dan Vance
In this episode of Ratchet+Wrench Radio, Andrew Knudsen, vice president of Coventry Motors in Huntington Station, New York, and Dan Vance founder of digital marketing agency Shop Dog Marketing (formerly Advanced Local) talk about digital advertising.
7. How I Built and Operate Hailey Auto Clinic | Alex Dunn
In this episode, Alex Dunn from Hailey Auto Clinic in Hailey, Idaho, stops in to talk shop. Alex discusses why he chose to custom-build his shop, how he worked with his architect, some of the features he chose and how Hailey runs its day-to-day operations.
8. Can Shopgenie Change How Shops Do Business? | Kieran O’Brien
In this episode, Kieran O'Brien, co-founder of new CRM Shopgenie, talks about how the pitfalls of auto repair shops and their ability to follow up with online customers. We also discuss how the CRM can help shop owners rake in Gen Z and mobile-first customers with its online scheduling and automation capabilities.
9. Why I Hired a Coach (and Why You Should, Too) | Kevin Oswald
In this episode of Ratchet+Wrench Radio, Kevin Oswald, owner of Oswald Service and Repair in Idaho Falls, Idaho, talks about his decision to hire a coach and the difference it made for his shop. He also opens up about changing coaches and why for some owners, a different perspective can add to their growth and success.
10. How to Vet, Hire and Retain Your Technicians | Doug Grills
In this episode, Doug Grills, owner of AutoStream Care Care Center with multiple locations across Maryland, talks about vetting, hiring and training technicians.