In this episode, Victor Broski, professional speaker, presentation and speaking coach, auto service advisor trainer and consultant, discusses how to make the sale without overselling, the industry at large, and how we can help create trust in the market.
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Victor Broski has more than four decades of experience in the automotive repair industry. He worked at five different German car repair shops, learning something from each. As a service advisor with a degree in speech communication, he figured out how to easily get customers to say yes to the additional (DVI) work and be happy about it. Victor learned that great customer service brings great customer reviews, which brings inquiring phone calls that convert to new customers.
