In this episode of Ratchet+Wrench Radio, Glenn Piccolo, managing partner at Adams Automotive in Houston, Texas, breaks down the customer service framework behind Adams Automotive's seven-day service model. It's a philosophy they refer to as "auto hospitality." It takes concepts that make retail successful and implements them into the shop's workflow for greater customer satisfaction and retention.
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Chris Jones is Group Editorial Director for the Vehicle Repair Group at Endeavor Business Media. He’s a multiple-award-winning editor and journalist and a certified project manager now providing editorial leadership and brand strategy for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.
