Podcast: Digital Inspections: How DVI and MAP Standards Are Transforming Auto Shop Trust

How digital vehicle inspections paired with industry standards can revolutionize the way auto repair shops communicate with customers and usher in confident repair approvals.
Sept. 17, 2025

Key Highlights

  • The Motorist Assurance Program and industry standardization
  • How integrated DVI systems reduce technician training time
  • Why customers spend hours researching TVs but expect instant tire decisions
  • Liability protection through timestamped documentation
  • The "bumper bowling" approach to technician consistency
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Join Chris Jones as he sits down with Jeff Cox, President of the Automotive Maintenance and Repair Association, and Andrew Car from SSI to explore the game-changing world of Digital Vehicle Inspections (DVI). Learn how the Motorist Assurance Program (MAP) is setting industry standards for repair recommendations, and discover why shops using visual DVIs see triple the approval rates for their recommendations.

From eliminating "shop speak" to giving customers the tools they need to make informed decisions, this episode reveals how technology is building unprecedented trust between auto shops and their customers. Whether you're a shop owner still using paper inspections or looking to optimize your digital workflow, you'll walk away understanding why pictures truly are worth a thousand words—and potentially thousands in additional revenue.

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About the Author

Chris Jones
Email

Chris Jones

Group Editorial Director

Chris Jones is group editorial director for the Vehicle Service & Repair Group at EndeavorB2B.

A multiple-award-winning editor and journalist, and a certified project manager, he provides editorial leadership for the auto care industry's most trusted automotive repair publications—Ratchet+Wrench, Modern Tire Dealer, National Oil & Lube News, FenderBender, ABRN, Professional Distributor, PTEN, Motor Age, and Aftermarket Business World.

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