If you caught our January goal-setting feature, you know that Mitch Moncur, co-owner of Denny's Auto in Riverton, and his team put a plan in place months ago to meet the shop's big goals for 2021.
From training up his leadership team, to developing an in-house training program, to scouting locations for additional shops, Ratchet+Wrench caught up with Moncur to see how he and his team are meeting those goals in real time.
While some of the shop's goals are right on track, others have been adapted to best set Moncur's team up for future success. Tune in to see how Moncur's focus has shifted to an in-house apprenticeship program, how weekly check-ins have delivered results for his team and what the team will tackle next to meet their benchmarks for the year.
