The two leadership experts in this article have mapped out a program that, from beginning to end, provides a blueprint for anyone looking to become a more effective leader. In fact, Ratchet+Wrench can back it up with data culled from the 2018 Ratchet+Wrench Industry Survey.
Making sure customers are comfortable at the repair shop can leave a lasting impression. Here's how one shop owner has bred a culture that keeps that in mind.
Ratchet+Wrench spoke with Ojastro Todd, insights manager at One Click Retail, to learn more about a study on Amazon’s disruption into the automotive aftermarket and how Amazon’s plans moving forward will affect shop owners.
As brands like Take 5 Oil Change and Valvoline rapidly expand and the quick lube market continues to grow, independents can still find ways to get this market share back.
Daniel Stewart and John Mislick know it’s important to create a strong environment where staff members tap into their passion, and continually want to learn. Here are their three keys to creating and maintaining a culture of improvement in a shop.
