The two leadership experts in this article have mapped out a program that, from beginning to end, provides a blueprint for anyone looking to become a more effective leader. In fact, Ratchet+Wrench can back it up with data culled from the 2018 Ratchet+Wrench Industry Survey.
Ratchet+Wrench spoke with Ojastro Todd, insights manager at One Click Retail, to learn more about a study on Amazon’s disruption into the automotive aftermarket and how Amazon’s plans moving forward will affect shop owners.
Daniel Stewart and John Mislick know it’s important to create a strong environment where staff members tap into their passion, and continually want to learn. Here are their three keys to creating and maintaining a culture of improvement in a shop.