<a href="/publications/1-ratchet-wrench" class="current-issue-dropdown__title-link">Current Issue

Why talking about (GASP!) profit is so frightening

Look After Your Customers

July 16, 2019

How one shop owner developed practices to benefit both his customers and his business.

Build a Sturdy Multi-Location Business Model

July 29, 2019

A shop owner from Idaho shares how his shop strives to stand out.

The Top Four Diagnostic Challenges

August 1, 2019

An in-depth look into everything diagnostics, from buying equipment to selling services to customers—and everything in between.

Repair Shop Rebrands to ADAS Calibration Center

July 11, 2019

How and why an independent repair shop changed its name to reflect the changing industry.

What You Need to Know About Brake Pad Regulations

July 10, 2019

One Comment

The difference between aftermarket and OE brake pad regulations, and why it’s something you need to know about.

Choosing the Right Lift for Your Business

July 23, 2019

Learn how switching from an above-ground to an in-ground lift can expand a shop’s floor space.

9 Tips for Positively Responding to a Negative Review

July 8, 2019

One Comment

How to craft the perfect response to a negative review, and turn the situation around.

Four Questions to Ask During Your Marketing Roll-Out

July 9, 2019

Two shop owners share their experiences with finding success through marketing.

Stay Financially Savvy with Your Fleet

July 25, 2019

A shop owner from Colorado shares tips on how to avoid financial pile up from your loaner fleet.

Shop View: Aeschbach Automotive

July 22, 2019

A virtual tour of a shop that actively works to change the image of the industry.

Competition Keeps You Sharp

July 31, 2019

Joe Marconi

How to embrace the fight

Flat Rate Doesn't Work?

August 1, 2019

Aaron Stokes

2 Comments

Can you sense the sarcasm?

Observational Therapy

August 5, 2019

Mitch Schneider

Taking in the beauty around us

Invest in Your Team

July 29, 2019

Rissy Sutherland

Build a culture every employee would describe as ‘fun’

How to Turn Your Passion Into Progress

July 3, 2019