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Ratchet+Wrench

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February 2020

Digital Edition

Volume: 8

Edition: 2

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A Different Tone

February 1, 2020

Why a more progressive leadership approach is needed

Treat Them Like Family

January 22, 2020

Inspire customer retention by giving back and serving your community members like one of your own.

From the Ground Up

February 1, 2020

How a shop owner started from nothing and grew a profitable business.

The New Golden Rule of Leadership

February 1, 2020

One leadership style rarely fits all

Lift Safety 101

January 8, 2020

Properly maintaining equipment protects your employees and your wallet.

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Introducing the Mach-E

January 6, 2020

Ford’s all-electric SUV has created buzz—but what’s the actual impact?

Win the Referral

January 21, 2020

4 keys to getting customers to recommend your business to friends and family

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How to Manage Work-Life Balance

January 16, 2020

A work-life balance coach gives tips on managing stress as a business owner.

The Value of a Parts Specialist

January 17, 2020

How a parts specialist can profit your shop.

Ways to Save with an IT Company

January 20, 2020

How having an IT company on board saves your wallet.

Shop View: Ashland Garage

January 15, 2020

This auto repair shop has a vintage look but modern customer conveniences

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Stop Making Excuses

February 5, 2020

Rissy Sutherland

The best shop owners take action rather than validating slow times.

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Break Out of a Rut

February 1, 2020

Open your eyes to new possibilities and avoid repeating the same mistakes

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Resilience and Renewal

February 6, 2020

Mitch Schneider

Don’t get stuck in the past—pick yourself up and start fresh

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People First, Profit Will Follow

February 4, 2020

Focusing on your employees and customers is the best plan of attack for business success

0220_Awards

Serving All

January 14, 2020

David Harvath provides honest and fair repairs for a wide range of customers within his community