Ratchet+Wrench

Preventing Disaster

October 1, 2019

Bryce Evans

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The processes that help us sleep better at night

How to Perfect Each Portion of the Sales Cycle

September 1, 2019

Nora Johnson

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A deep look into the strategies and processes that will aid in growing the three sections of every sales process.

A Community Focus

September 30, 2019

Maraya King

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This shop owner values wellness and community above all else.

Leading the Way

September 26, 2019

Abby Patterson

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Giving managers the freedom to run day-to-day operations helps owners focus on the bigger picture.

The Delayed Maintenance Dilemma

September 6, 2019

Abby Patterson

One Comment

Why consumers are holding off on maintaining their vehicles, and how auto repair shops can push them in the right direction.

An Ever-Changing Market

September 5, 2019

Abby Patterson

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Jim Lang, CEO and founder of Lang Aftermarket, shares how foreign nameplates will impact the market and how repair shops need to re-evaluate their work mix to stay relevant.

Creating High Expectations with Employee Contracts

September 24, 2019

Abby Patterson

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Establishing the standard from day one with these essential elements to any employee contract.

Tips to Identify Your Ideal Market

September 27, 2019

Abby Patterson

One Comment

Marketing experts in and out of the industry share tips on how to find your ideal target market and brand your company in the process.

7 Tips to Become a More Effective Listener

September 25, 2019

Maraya King

One Comment

How to get the most out of your interactions with customers

Shop View: Interstate Auto Care

September 19, 2019

Nora Johnson

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A virtual tour of a shop recognized for its newly remodeled waiting room.

Two Heads Are Better Than One

October 1, 2019

Rissy Sutherland

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Struggling entrepreneurs worked together to make success happen

The Human Capital Complex

October 1, 2019

Aaron Stokes

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Why having a strong team is one of the most important building blocks to growing a business.

The Story of Our Lives

October 1, 2019

Mitch Schneider

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The time to write your narrative is now

Small Victories

October 17, 2019

Joe Marconi

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Price vs. value can be a constant battle with customers

Strengthening Relationships for a Fast Turnaround

September 17, 2019

Nora Johnson

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How a shop manager continues to form relationships with both customers and vendors.

Our Publications

Ratchet+Wrench

View Archived Issues

October 2019

Editor's Letter

Preventing Disaster

Features

How to Perfect Each Portion of the Sales Cycle

A Community Focus

Leading the Way

Trends+Analysis

The Delayed Maintenance Dilemma

An Ever-Changing Market

Strategies

Creating High Expectations with Employee Contracts

Tips to Identify Your Ideal Market

7 Tips to Become a More Effective Listener

Departments

Shop View: Interstate Auto Care

Columns

Two Heads Are Better Than One

The Human Capital Complex

The Story of Our Lives

Small Victories

Awards Insight

Strengthening Relationships for a Fast Turnaround

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Our Publications

Ratchet+Wrench

October 2019

Editor's Letter

Features

Trends+Analysis

Strategies

Departments

Columns

Awards Insight