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Ratchet+Wrench

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December 2018

Volume: 6
Edition: 12

Editor's Letter

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Features

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How They Did It

Equipped with a game plan, the right team, and the right target audience, these two shop owners didn’t follow a path, but built their own as they guided their shops to success. Here’s how they did it.


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The Evolution of the Shop-Jobber Relationship

It’s no secret that technology has completely transformed the mechanical repair industry—and the automotive industry at large, as well. From tools and equipment to software, a dramatic shift in technology has both revamped how auto repair shops work and how they maintain relationships with customers and vendors alike.
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