Feb. 16, 2016—Ratchet+Wrench released on Tuesday the names of two additional speakers for the 2016 Ratchet+Wrench Management Conference: Bogi Lateiner, owner of 180 Degrees Automotive, and Amy Mattinat, owner of Auto Craftsmen.
Lateiner and Mattinat, both members of Ratchet+Wrench’s advisory board, will co-present two sessions at the conference. The industry leaders will present “Managing the Customer Experience, for their Satisfaction and Your Bottom Line,” and “10 Cost-Efficient Ways to Gain Customers and Grow Business.”
Lateiner is an award-winning shop owner, writer, speaker and teacher. She is also one of the stars on Velocity’s All Girls Garage.
Mattinat, along with being a successful shop owner, has also been the president of the Car Care Council Women's Board since 2013 and a member of the Automotive Service Association and SEMA Businesswomen's network.
- Mike Daniel Owner, Driver’s Edge Auto Repair
- [Workshop] Understanding and Using Key Performance Indicators to Drive Growth
- Ben Johnson Director of Product Management, Mitchell 1
- [Session] What You Need to Know about Telematics and Emerging Vehicle Technology
- Uwe Kleinschmidt CEO, AutoVitals
- [Session] The Digital Shop: Improving Customer Engagement and Shop Management
- Bogi Lateiner Owner, 180 Degrees Automotive
- [Session] Managing the Customer Experience, for their Satisfaction and Your Bottom Line.
- [Session] 10 Cost-Efficient Ways to Gain Customers and Grow Business
- Joe Marconi Owner, Osceola Garage
- [Session] Increasing Productivity and Efficiency with the Right Shop Culture
- [Session] Making Sales about Relationships, not Salesmanship
- Amy Mattinat Owner, Auto Craftsmen
- [Session] Managing the Customer Experience, for their Satisfaction and Your Bottom Line.
- [Session] 10 Cost-Efficient Ways to Gain Customers and Grow Business
- Michael Risich Founder and CEO, Bolt On Technology
- [Session] Maximize Shop Management and Customer Retention Efforts with an Advanced Multi-point Inspection Strategy
- Greg Sands Founder and Investor, Mudlick Mail
- [Keynote] Stand Out and Thrive: The Keys to Success in a Fast-Changing Industry
- Mitch Schneider Owner, Schneider’s Auto Repair
- [Panel Discussion] How to Avoid Falling Victim to the Shortage of Qualified Technicians
- Brian Sump Owner, Avalon Motorsports and Urban Auto Care
- [Session] Just Say “Yes.” How One Word Can Dramatically Drive Sales
- [Session] Stop Fighting Fires and Start Leading: A Guide to Drive Real Business Advancement
The Ratchet+Wrench Management Conference will take place Sept. 22-24 near Chicago and will feature education sessions, workshops, panel and roundtable discussions, a keynote address, and networking opportunities that have been pulled from the best content in Ratchet+Wrench from the last several years.
Registration is now open.
