The average female shop owner according to the 2024 Ratchet+Wrench Industry Survey is between 40 and 49 years old, having begun her ownership journey in her 30s with approximately two decades of industry experience under her belt—often including previous roles in administration or management. Nearly 90% operate independent repair shops, while the remaining 10% manage multistore or franchise operations. Their facilities typically span 2,000 to 4,999 square feet, featuring 3-6 bays and lifts, and are staffed by teams of 3 to 8 employees.
Revenue above $1 million - 39% Average repair order above $400 - 82% Car count above 250 - 22% Opportunity above $800 – 63% Closing ratio of 70% or higher – 46% CSI score of 90% or higher – 32% Posted labor rate above $140 – 69% Raised labor rate in past 2 years – 91% Works with a consultant or business coach – 55% Is a member of a 20 group or peer networking group – 25% Attends industry-specific management training at least quarterly – 20% Sends staff to industry-training at least quarterly – 20%
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