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Podcasts

Podcast: Why Are We Trying to Get Approvals For Everything on The DVI?

Feb. 6, 2025
The independent auto repair business still suffers from a lack of consumer confidence, and much of that comes from overselling.
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Saeli: Don’t Forget Yourself: The Importance of Self-Training

Jan. 31, 2025
Unlock your full potential: How self-training empowers growth, confidence and success!
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Saeli: Training for Success: Future-Proof Your Shop with a Culture of Continuous Learning

Jan. 24, 2025
Implementing a culture and a system of continuous education and training will allow your shop to look confidently into the future.
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Bunch: What Revenue Per Employee Can Tell Us About Shop Success

Jan. 20, 2025
Among the many KPIs that shops can measure, revenue per employee, is often overlooked.
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Lola Schmidt: Marketing Mayhem

Jan. 17, 2025
Choosing the right people to manage our marketing plan and strategy will lead to success.
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Editor's Letter

Rioja-Scott: Active Listening as a Channel for Critical Thinking

Jan. 9, 2025
The art of listening is an undervalued soft skill that can help us win every day.
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Callahan: Adding Value to Your Customer Experience

Jan. 6, 2025
The small details make for a better and more comprehensive customer experience.
Dutch Silverstein
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Dutch: The Mistake of Redefining Success Through the Franchise Business Model

Dec. 20, 2024
When it comes to auto repair shops, the commodity isn’t what’s important—the way it’s delivered is what matters.
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Bunch: The High Cost of Unspoken Expectations

Dec. 16, 2024
We often take small details for granted and forget to communicate them. This can cause longer-term problems both with customers and employees.