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Featured

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Callahan: Active Listening Creates Engaged Customers

April 2, 2025
Understanding the client's needs and giving them undivided attention will foster a long-term relationship.
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Embracing Change: Lessons from Revisiting the Past

March 27, 2025
Growth and transformation are constant, even when they aren’t immediately visible.
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Sodhi: Risks You’re Taking with Your Auto Repair Shop’s Website (And How to Fix Them)

March 24, 2025
It's important to understand the value of having a unique and relevant website.
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Saeli: How to Train to Be the Best Leader for Your Business

March 17, 2025
Great leaders start with a critical and introspective look into what they can do to be the best.
Dutch Silverstein
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Dutch: Discounting: Sound Strategy or Bad Idea?

March 13, 2025
The debate surrounding offering discounts is still prevalent in our industry. Properly applied they can produce benefits, but the risk is high.
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Editor's Letter

From the Editor's desk: The Empathy Conundrum

March 3, 2025
Empathy lies at the heart of successful business transformation.
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Callahan: You Never Get a Second Chance to Make a Great First Impression

Feb. 27, 2025
Making a positive impression from the beginning will help you build your reputation.
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Schmidt: Make it Easy

Feb. 24, 2025
The smallest of details that you help your customers with can make a large difference.
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Editor's Letter

Editor's Desk: Employee Happiness

Feb. 11, 2025
Some KPIs are simple numerical statistics, but the ones that are not can really influence employee satisfaction.