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Featured
Podcasts
Podcast: Why Are We Trying to Get Approvals For Everything on The DVI?
Victor Broski
Feb. 6, 2025
The independent auto repair business still suffers from a lack of consumer confidence, and much of that comes from overselling.
Latest from Columns
Columns
Broski: Auto Repair Industry Upgrade
Victor Broski
Feb. 3, 2025
Columns
Saeli: Don’t Forget Yourself: The Importance of Self-Training
Jim Saeli
Jan. 31, 2025
Unlock your full potential: How self-training empowers growth, confidence and success!
Columns
Saeli: Training for Success: Future-Proof Your Shop with a Culture of Continuous Learning
Jim Saeli
Jan. 24, 2025
Implementing a culture and a system of continuous education and training will allow your shop to look confidently into the future.
Columns
Bunch: What Revenue Per Employee Can Tell Us About Shop Success
Greg Bunch
Jan. 20, 2025
Among the many KPIs that shops can measure, revenue per employee, is often overlooked.
Columns
Lola Schmidt: Marketing Mayhem
Lola Schmidt
Jan. 17, 2025
Choosing the right people to manage our marketing plan and strategy will lead to success.
Editor's Letter
Rioja-Scott: Active Listening as a Channel for Critical Thinking
Ivan Rioja-Scott
Jan. 9, 2025
The art of listening is an undervalued soft skill that can help us win every day.
Columns
Callahan: Adding Value to Your Customer Experience
Kathleen Callahan
Jan. 6, 2025
The small details make for a better and more comprehensive customer experience.
Dutch Silverstein
Columns
Dutch: The Mistake of Redefining Success Through the Franchise Business Model
R. Dutch Silverstein
Dec. 20, 2024
When it comes to auto repair shops, the commodity isn’t what’s important—the way it’s delivered is what matters.
Columns
Bunch: The High Cost of Unspoken Expectations
Greg Bunch
Dec. 16, 2024
We often take small details for granted and forget to communicate them. This can cause longer-term problems both with customers and employees.
News
Latest News
Looking at How Tariffs Will Impact Freight Rates
Ratchet+Wrench Staff Reporters
Feb. 6, 2025
Courtesy of TEXA
Latest News
TEXA Offering AI Diagnostic Assistant in Newest IDC6 Platform
Ratchet+Wrench Staff Reporters
Feb. 6, 2025
Latest News
Canadian Automotive Parts Industry Fears Production Halts Over Trump Tariffs
Ratchet+Wrench Staff Reporters
Feb. 5, 2025
Latest From Columns
Columns
Saeli: How Shop Culture Drives Remote Business Success
Jim Saeli
Dec. 12, 2024
Columns
Saeli: Building a Strong Auto Repair Shop Culture: The Power of Celebrating Wins
Jim Saeli
Dec. 9, 2024
Shop Smarts
Bennett: Why Hiring Should be Hard
Mike Bennett
Dec. 5, 2024
Home
Rioja-Scott: Let’s be data-driven!
Ivan Rioja-Scott
Dec. 2, 2024
Shop Smarts
Broski: The Benefits of Taking Care of your Customer
Victor Broski
Nov. 18, 2024
Columns
Dutch: The Value is in the Work
R. Dutch Silverstein
Nov. 11, 2024
Columns
Callahan: A Year in Review
Kathleen Callahan
Nov. 7, 2024
Columns
Bennett: Navigating Economic Uncertainty Amid Elections and Inflation
Mike Bennett
Nov. 5, 2024
EBM
Columns
Broski: Your Shop Experience: the Disneyland Way
Victor Broski
Nov. 3, 2024
Editor's Letter
Culture Shock, or Maybe Not
Ivan Rioja-Scott
Oct. 31, 2024
Columns
Hayes: Overcoming Customer Objections
Todd Hayes
Oct. 28, 2024
Shop Smarts
Bennett: 5 Ways the Shop Can Support Their Team Through Personal Crises
Mike Bennett
Oct. 21, 2024
Columns
Bunch: Vision, Clarity, and Building a Team That Thrives
Greg Bunch
Oct. 14, 2024
Columns
Dutch: Salesman or Advocate? A Distinction with a Difference
R. Dutch Silverstein
Oct. 11, 2024
Columns
Saeli: How Successful Networking Improves Your Shop Culture
Jim Saeli
Oct. 8, 2024
Columnists
Callahan: Investing in Education is Easier Than You Think
Kathleen Callahan
Oct. 1, 2024
Columns
Broski: Do You Know Your Customers?
Victor Broski
Sept. 24, 2024
Columns
Bunch: Building the Foundation for Multi-store Expansion
Greg Bunch
Sept. 20, 2024
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